Great Wolf Resorts
Great Wolf Resorts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Wolf Resorts has 1.4 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fun for kids, Indoor, Loved it.
Cons: Worst customer service, Awful customer service, Bad scam.Recent recommendations regarding this business are as follows: "Be prepared to be eaten alive by bed bugs.", "Horrible customer service", "Wolf lodge should provide a custom service number that worksnn", "Never ever get reservations here", "The outside patk needs to be opened customer service needs to improve for the price that's being paid to stay there and there needs to be no fighting amongst adults".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Wolf Resorts has 1.4 star rating based on 16 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fun for kids, Indoor, Loved it.
Cons: Worst customer service, Awful customer service, Bad scam.Recent recommendations regarding this business are as follows: "Be prepared to be eaten alive by bed bugs.", "Horrible customer service", "Wolf lodge should provide a custom service number that worksnn", "Never ever get reservations here", "The outside patk needs to be opened customer service needs to improve for the price that's being paid to stay there and there needs to be no fighting amongst adults".
Most users ask Great Wolf Resorts for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Great Wolf Resorts Reviews
"Room weas infested with bed buds- confirmed."
Family and I stayed at Great Wolf Lodge in Scottsdale in February. My son (pictured below) had over 60 bed bug bites after staying there. These bites were...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Room weas infested with bed buds- confirmed.
Family and I stayed at Great Wolf Lodge in Scottsdale in February. My son (pictured below) had over 60 bed bug bites after staying there.
These bites were confirmed by a pediatrician. The room was confirmed positive by a pest control company. Great Wolf Lodge has still not refunded or provided vouchers for this.
I have called several times and spent hours on the phone. This disgusting establishment should be sued for their filth and complete lack of follow-through.
- Awful customer service
- No follow through
Preferred solution: Full refund or vouchers.
User's recommendation: Be prepared to be eaten alive by bed bugs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
Company fixed the issue and I have been provided with full refund. Did not give an apology, but after me not giving up and your reaching out to the lodge must have changed their mind, thank you very much !.
The manager at Grey Wolf, West Yellowstone does not need to avoid me
Not sure, Grey Wolf manager still has not called me ! Seems like Grey Management not hide, just face the complaint ! Still waiting !
Nothing, Please stay away from Expedia
Expedia Itinerary number:
730677****8489
Confirmation number:
28577SF132757
I will wait and see if your company will help. If so, we will stop our next step. Understand I am not threatening your company, but we do have a next step.
I have been working on this fiasco since the 13th of May, even after my surgery later that evening, and I am still trying to get help.
Sincerely,
Frank Nance
Sent from my iPhone
- Maybe the lodge in west yellowstone look in to my plight
- Maybe they might have compassoon
Preferred solution: Full refund
User's recommendation: Research Grey Wolf Lodge before booking and Stay away from Expedia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtra fees when they tell you final price includes fess and taxes. 20 dollars to park 100 dollars night for incidentals? Plus fact of reviews of Colorado Springs location being run down bed bug , etc
Nothing when we call Colorado Springs to check on extra charges we will be charged to get true total we are kept on hold and no one ever answers our calls.
User's recommendation: Never ever get reservations here
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Verified Reviewer |
Concord, North Carolina
Customer service Reservation issue
I made reservations back in June for 8/13-8/15. I have been trying to get a night added and come a day early with no success, with rates not being over double the rates I paid for the other 2 nights.
I just wanted to come on 8/12 instead of 8/13 and still stay until 8/15. I bring my kids here every year since my son was born, and now that my daughter has been born, we are starting to come for 2 nights a year. Families staying an extra night is bringing Wolf Lodge more money.
Customer service is putting the booking in as a 1-night stay, which makes rates higher when it's not 1 night; it's 3. I hope I can get some help with this.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Centralia, Washington
My son was bullied and security told us they couldn’t guarantee my sons safety
This company doesn’t care about its customers so proceed with caution and know that your safety is not their priority nor is making anything right.
My son had a stroke and has difficulty with certain things. We help him with his pants constantly to keep them up while at GWL a group of teenagers began to bully him.
It really upset my son and my husband asked them to stop, they proceeded to threaten him. Then security told us they cant guarantee his safety.
Just sad my son was targeted and they just did the bare minimum. And he didnt feel safe after.
- Fun for kids
- Indoor
- Warm water for swimming
- Worst customer service
- Safety could be better
Preferred solution: Can discuss with company
Horrible
I called three times in a row to be put on hold for 13 minutes the first time 17 minutes the second time and 36 minutes to third time only to never be in contact with anybody. Worst customer service ever.
User's recommendation: Horrible customer service
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Verified Reviewer |
Grapevine, Texas
Complaint ftom May 9-11 2025
The worst experience customer service there was horrible. There was a family fighting, and my children were crying.
The police were called. The outside park was not open as they said it would be. This was for my daughter's birthday, and it wasn't enjoyable.
My husband booked the reservation under his email, kedric.gibson.kg@***.com. We have reached out from his email and my email, but there was no response.
- Pro the park was big
- Outside was not opened like said it would be
Preferred solution: Price reduction
User's recommendation: The outside patk needs to be opened customer service needs to improve for the price that's being paid to stay there and there needs to be no fighting amongst adults
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: BBut I truly believe Expedia assisted in this fiasco,. I mean no malice or confrontation, I just want Grey Wolf Lodge in West Yellowstone and The lodge of Jackson hole to acknowledge my plight.
Company fixed the issue and I have been provided with apology.
I think I covered it, no one has responded to me, Grey Wolf and The lodge at Jackson Hole, has not given me the time up day. Of course, Expedia does not have a real email address, I had many email addresses that were returned undeliverable, I finally found one after 5 days.
Preferred solution: Full refund
User's recommendation: Be careful if you book with Expedia .
The resort company and the lodge don’t have your money. Expedia does.
The resort company and lodge don’t owe you any response.
YOU chose Expedia to handle your booking and payment. Contact Expedia.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for the wrong location
I paid for the wrong location I didn't see it had California on there and I live in Arizona. I need to ethier get a refund or change it ti the location in Arizona.
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Verified ReviewerDeposit issue
I havent received my deposit back on my card, its been more than 10 days. I want to know what the problem is
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not access bill. Problems with visit
I can not access my bill or reservation
Was unable to use cabana want a credit
No voyager points for my reservation or the other reservation I paid for
Ksr7494f75
I cant call you
User's recommendation: Wolf lodge should provide a custom service number that worksnn
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAudio song
i was wondering if u can send me the official song audios, better with you by ezra vines, wiley violet running free, from the hustel howl dance party
Delmar, New York
Unexpected charges
I checked in with no extra charges. I came that evening and asked if I had a meal package and was told yes and given the passes.
The next morning I received text saying to come to update my payment information and was given a $1200 bill.
I want my money back!! I paid in advance for the stay.
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Verified Reviewer |
Kansas City, Kansas
Resolved: Wanting a refund
Company fixed the issue and I have been provided with apology.
This place is a joke, man. Agers, don't call you back.
You sit on hold for an hour, and no manager comes to the phone. I've called three times and been put on hold every time for more than thirty minutes.
Preferred solution: Full refund
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Verified Reviewer |
Centralia, Washington
Subject: Formal Complaint Regarding Unprofessional Behavior at Grand Wolf Water Park on April 12th
To Whom It May Concern,
I am writing to formally lodge a complaint about an incident that occurred at Grand Wolf Water Park on April 12th, 2025.
Upon arrival, my family and I initially enjoyed our time at the park. However, our experience took a distressing turn when an employee behaved unprofessionally towards my six-year-old son.
After he fell and was visibly upset, the employee laughed at him, causing him significant emotional distress. When I confronted the employee, she denied the incident despite my presence.
This behavior is unacceptable and has left my son feeling intimidated and upset. We traveled three hours to visit your park, and this incident has profoundly impacted our experience.
I request a full refund for our visit and a formal apology from the employee involved to my son. This is not only about compensation but also about ensuring that such behavior is addressed and prevented in the future.
Thank you for your attention to this matter.
I look forward to your prompt response. Sincerely, Reem kara 404408**** reemkara1@***.com
Preferred solution: Full refund
YOU ARE NOT ENTITLED TO A FULL REFUND. If you cannot afford to take your family out on vacation than don't/
Replying to
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Verified ReviewerCancelling
My husband is sick. He is having a hard time breathing.
My customer service rep understood and gave me back my deposit. We are coming back in October because my grandson loves Great Wolf Lodge.
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I understand Grey wolf Lodge response,. Expedia has fooled me, putting the blame pointing to Grey Wolf., Thrm when does Grey Wolf receive payment ?
But due to my emergency and the timeframe I was in, I still have a chance right to pursue some compensation. Fighting for I know is right, because of my circumstance. Customer service for some companies has been a thing of the past. You must understand, still possible I could lose my eyesight, someone representing Grey Wolf make it clear, no insurance no refund.
May bc e if K K ox would have had the courage to call this issue could have been solved, but o bc will see this to the end.
Thank you ! I want to apologize for my typing, even when I spell check I miss the tight letters, my eye sight is the reason !
First off, leave the lodge out of this. You are Expedia’s customer as far as payment and refunds.
You gave up the convenience of dealing with the lodge when YOU chose Expedia.
Unless you had travel insurance you are out of luck. So take your next step whatever that is.
VDid not mean to get you to lose your cool, your right o did book through Expedia and I made a mistake, no more, I learnedu lesson,?.Expedia blamed your lodge, I hate that,, but I will go to next step, more toward Expedia, we will see where the lands , we shalll see, and Expedia blames your lodge.
I’m not affiliated with the lodge. You posted on a consumer complaint site visited by 3+ million people each month.
There are thousands of companies here. Anyone can comment. Again, Expedia is who you contact for payment or refund issues.
You inserted a middleman, Expedia. The lodge can’t refund Expedia’s money.
So I guess Grey Wolf des not receive my payment. I do not comprehend that comment.
So you’re telling me, Expedia jkeeps the the funds. Some are telling me I do not deserve a refund due to not having insurance.
I guess some believe , there is no reason if you have to cancel. We had 10 hours before our flight, and I canceled May 13 or 14thc 4 or 5 days before our stay begins on the 18th of May, no hard feelings, but I will proceed with my dilemma.
People always cancel for a reason. If there is a no refund policy your reason is moot.
No matter how serious.
The thing about insurance is it pays you your money back for a qualified reason. Nowhere does it tell you “no refund unless your reason is serious enough”.
Thank you for your comment, I reason for cancellation was very serious, more than you can imagine.